Continuous Improvement Learning Programmes
The Police service currently faces a considerable challenge: continue to make significant savings and improve quality of service to the public, whilst responding to new and emerging types of criminality. To achieve higher performance, or respond to significant financial pressures, forces can find themselves in a cycle of never-ending change programmes, frequently envisioned by the few and then thrust on the many. This can lead to ineffective initiatives that focus solely on reducing headcount and changing structures and procedures, whilst failing to instil appropriate behaviours, leadership style and culture.
A culture of Continuous Improvement (CI) offers a realistic and achievable means to drive increased organisational performance in a cost-efficient way, and enables it to be sustained over time. This requires a long-term strategic focus, strong leadership, top-down bottom-up engagement and clear communication at all times.