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Our Client Commitment & Support

For the duration of each client contract we assign a dedicated Client Manager. The Client Manager will be responsible for meeting with the clients nominated Lead after the initiation of the contract to establish any specific / local needs to make sure these are accounted for and incorporated into the content and delivery methods of our solution. Once delivery of our product or service commences, our Client Manager will be responsible for day-to-day liaison and management of the contract with the nominated Force Lead. The Client Manager will have ultimate responsibility for the successful delivery of the solution.


Creating a safer world for all


We are constantly striving to uphold the highest professional standards, providing sound advice that rigorously maintains our independence. We provide honest insight, challenge assumptions and make use of the latest thinking and research to strengthen the delivery of our solutions.

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We respect people for who they are and for their knowledge, skills, abilities and experience as individuals and team members. We work alongside our clients and continually learn and improve from our collective experiences.

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We care about our clients’ needs and seek to work with them to bring out the best in each other to create a strong working relationship that helps build local and organisational capability. We celebrate success with our clients with understated pride.

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We are passionate about what we do and enjoy providing innovative solutions that make a tangible and positive difference. We act professionally and approach each day with drive and enthusiasm to make a project a success and exceed expectations.

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We are open and honest in our communication – sharing information, insight and advice constructively, managing tough situations with courage and candour, asking for help when it’s needed, willing to learn from our mistakes and put things right to ultimately do what we said we would do.

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