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Quality Objectives

Quality Aim: Reduce costs whilst improving satisfaction levels.
Objective: Utilising market intelligence we will continue to monitor our pricing model to ensure our pricing remains more cost effective than our key competitors. This will be reflected in our annual review of pricing and will be possible based on data we collate on a regular basis in relation to our horizon scanning activities.
 
Quality Aim: Respond quickly to changing demands.
Objective: We will enable Clients to change demands within our work and will seek feedback during and on completion of our projects to assess how we have performed in relation to managing change.
 
Quality Aim: Establish clearer links between learning needs and organisational goals.
Objective: We will provide free consultancy and advice to the Police service in support of this, offering free advice sessions. We will seek feedback on our performance on the advice given and how this might have impacted opinion on links between learning needs and organisational goals.
 
Quality Aim: Implement engaging and innovative solutions.
Objective: We will listen to our Clients and seek information from them on the problems they face and translate this into new products and services in support of reducing costs and improving satisfaction levels across the police service.
  
Quality Aim: Evaluate the success of learning interventions and the true impact on performance.
Objective: We will utilise appropriate data collection techniques on any product / service delivered at a Client or end consumer level to continue to assess and improve our performance based on the information we collate.
  
Quality Aim: Customise solutions to fully integrate with local, regional, national or multi-agency initiatives.
Objective: We will listen to our Clients and only develop solutions that meet their needs, whilst also making improvement suggestions for consideration – with integration and cost effectiveness being at the heart of our suggested approaches and solutions.
 
Quality Aim: Our proven track record along with the breadth and depth of experience and ability to deliver high quality products and services has enabled us to build a credible and professional reputation across policing.
Objective: We will utilise data collated from Clients at the end of projects to assess views on our credibility and professionalism in delivering our projects, taking on board feedback and actioning improvements as a result.

Creating a safer world for all

Integrity

We are constantly striving to uphold the highest professional standards, providing sound advice that rigorously maintains our independence. We provide honest insight, challenge assumptions and make use of the latest thinking and research to strengthen the delivery of our solutions.

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Respect

We respect people for who they are and for their knowledge, skills, abilities and experience as individuals and team members. We work alongside our clients and continually learn and improve from our collective experiences.

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Caring

We care about our clients’ needs and seek to work with them to bring out the best in each other to create a strong working relationship that helps build local and organisational capability. We celebrate success with our clients with understated pride.

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Passionate

We are passionate about what we do and enjoy providing innovative solutions that make a tangible and positive difference. We act professionally and approach each day with drive and enthusiasm to make a project a success and exceed expectations.

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Trust

We are open and honest in our communication – sharing information, insight and advice constructively, managing tough situations with courage and candour, asking for help when it’s needed, willing to learn from our mistakes and put things right to ultimately do what we said we would do.

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